Notice for customers with existing accounts created before 11/25/24

The My Account/Sign-In process on our website has been updated. We've simplified the way you access your account to make it faster, easier, and more secure. Passwords are now a thing of the past! Here's everything you need to know about our new login process:

How It Works:

1. Click "Sign In"
   On the login page, enter your email address and click "Continue"
2. Check Your Email
   Look for a message from us with your unique one-time code.
3. Enter the Code
   Return to the login page, enter the code, and you’re in!

Why We Made This Change:

• Faster Access: No need to remember a password or reset it when forgotten.
• Enhanced Security: Your login is tied to your email, ensuring secure access every time.
• Better Experience: Streamlined checkout process and frustration-free!

Frequently Asked Questions:

Q: What if I don’t receive the email?
A: Be sure to check your spam or junk folder. Still no email? Contact our support team, and we’ll assist you.

Q: Is this safe?
A: Yes! One-time links are encrypted and expire after a short period, ensuring your account remains secure.

Q: Can I still use a password?
A: Passwords are no longer required. The one-time sign-in link provides quick, secure access to your account.

Q: Will I have access to orders placed on your previous website?
A: Orders placed prior to 11/25/24 will not show in the Orders section of your account. If you have any questions or need a copy of a past order invoice prior to November 25, 2024, please contact support@detailing.com.

Need Help?

If you have any questions or need assistance, feel free to contact support@detailing.com or 1-800-380-5773

If you are ordering within the contiguous United States, you can expect your order within 2 to 7 business days. A shipping confirmation will be e-mailed to you when your order is shipped along with tracking information if applicable.

You can check the status of your order online by visting the My Account page on our website, or you can email support@detailing.com. Be sure to include your order number in all correspondence, as well as your full name and address.

While we try to keep our online catalog up-to-date, occasionally an item you order may be out of stock or discontinued. In the case of an out-of-stock, we will process and ship the rest of your order, and put the out-of-stock item on backorder. We will then notify you of the item on backorder, and the date it is expected in. It will be automatically sent to you when it is back in stock. The in-stock date displayed in our online catalog for out of stock items is approximate and not guaranteed. Note: We do not ship partial orders to Alaska, Hawaii, Puerto Rico, the Virgin Islands, Guam, AFO, FPO, or to international customers. All ordered items must be in stock before the order will be shipped. To request other arrangements, please contact Customer Service.

If an item you ordered has been discontinued, we will notify you and let you know if there are any recommended replacement items.

At this time, we do not offer international shipping. Orders can only be shipped to addresses within the United States.

If you wish to ship your order outside of the U.S., we recommend using a U.S.-based freight forwarding service. These services can receive your order domestically and then forward it to your international destination.

Please note the following important terms when using a forwarding service:

• Delivery is considered complete once the shipment is delivered to your selected forwarding service.
• We are not responsible for loss, damage, or shortages that occur after the order has been delivered to the forwarder.
• Any loss, damage, or shortage must be reported and documented within 24 hours of receipt by the forwarding service.
• Once the forwarder accepts delivery, any further transit, customs clearance, or import duties are the sole responsibility of the customer and/or forwarding service.

For customers in U.S. territories (including Puerto Rico, Guam, U.S. Virgin Islands, etc.), orders are also considered international shipments and are not eligible for direct delivery at this time.

Items which ship direct from the manufactuer will be indicated in the Shipping section of the product details page. Direct ship items usually ship with 1-3 business days and will be shipped separately from other items in your order.

If your order arrives with visible damage or any products are found damaged upon opening, please notify us within 48 hours of delivery. Claims submitted beyond this window may not be eligible for replacement or reimbursement.

To report a damaged shipment, please email us at support@detailing.com with your order number, a description of the damage, and clear photos of the damaged items and packaging. This helps us process your claim promptly and work with the carrier to resolve the issue.

Once your order leaves our warehouse, it becomes the responsibility of the carrier. We are not liable for lost or stolen packages marked as delivered. If your package is missing, please contact the carrier directly to file a claim.

If for any reason you are dissatisfied with a product, return it within 30 days for a no hassle refund.

Return Requirements:

• Returns refunded to the original form of payment must be accompanied by proof of purchase, in original packaging, and new condition.
• Returns without receipt must be in the original packaging and will be processed at the lowest sale price plus applicable sales tax. Such items may be exchanged for the same product or refunded in the form of a Detailing.com gift card or store credit.
• Power tools and direct ship items require a RMA (Return Merchandise Authorization) before being returned. Returns received without and RMA are not eligible for refund.
• Customers are responsible for all return shipping costs.
• Your return must be properly packaged in the original outer and inner packaging to help reduce damage and include all original parts, manuals, pieces, packing slips, etc.
• Items purchased at Detailing.com's retail store must be returned to the retail store location.

Returns are not accepted on:

• Used items, including items that have been installed or assembled.
• Clearance items.
• Custom-made, special-order and made-to-order products.
• Gas and electric powered pressure washers.
• Water containment mats.
• Ceramic coatings.
• Items that contain hazardous materials.

Products covered by the manufacturer's warranty should be returned to the manufacturer for replacement or repair.

To initiate a return, please follow these steps:

1. Log in to Your Account
   Visit our website and log in to your account using the same email address used at checkout.

2. Submit a Return Request
   Navigate to your order history and select the item(s) you’d like to return. Submit your request using our self-service return portal.

3. Wait for Approval
   Once your request is reviewed, you will receive an email with return instructions. Please do not send any items back until your return has been approved.

4. Follow the Return Instructions
   After approval, follow the instructions in the email to complete your return.

All return items must be received within the 30-day return period to be eligible for refund. If you need assistance, feel free to contact our customer service team.

Web Order Returns

After we receive and inspect the return, your refund will be issued back to the original form of payment. Original shipping costs are non-refundable. If your order qualified for free shipping and your return causes the order total to fall below the free shipping threshold, the standard shipping cost for the original shipment will be deducted from your refund. The processing time for the refund will depend on the payment option used for the order.

In-Store Returns

Items returned to Detailing.com's store location will receive a refund back to the original form of payment. Original shipping charges will not be refunded. Proof of purchase and the original credit card used must be presented to receive a refund, otherwise a Detailing.com gift card or store credit will be issued.

Return Policy Abuse

Detailing.com reserves the right to refuse service to anyone suspected of abusing Detailing.com's Return Policy.

Please note that promotional coupon codes may not work for all items due to manufacturer restrictions. Some of our products are already set to the minimum price the manufacturer will allow us to advertise, as per Minimum Sell Price policy.

Unless specifically stated otherwise, the items listed below are excluded from Detailing.com promotions and special offers due to the manufacturer's Minimum Sell Price policies. Should you enter a valid coupon code for one of the items on this list, the code will alert you that it is not valid.

Discount Exclusions:

• Sale and Clearance items
• Discounted Bundle items
• Gift Cards
• Classes & Workshops
• Items with price not ending with 9 in the last digit, ex. $xx.x9 are excluded due to manufacturer Minimum Sell Price policy. For example, items with prices ending $xx.00 or $xx.95 are excluded.

Coupon codes cannot be combined with other offers, unless specifically stated otherwise. Detailing.com reserves the right to limit quantities, correct errors or omissions and modify or end promotions at any time.