Notice for customers with existing accounts created before 11/25/24

The My Account/Sign-In process on our website has been updated. We've simplified the way you access your account to make it faster, easier, and more secure. Passwords are now a thing of the past! Here's everything you need to know about our new login process:

How It Works:

1. Click "Sign In"
   On the login page, enter your email address and click "Continue"
2. Check Your Email
   Look for a message from us with your unique one-time code.
3. Enter the Code
   Return to the login page, enter the code, and you’re in!

Why We Made This Change:

• Faster Access: No need to remember a password or reset it when forgotten.
• Enhanced Security: Your login is tied to your email, ensuring secure access every time.
• Better Experience: Streamlined checkout process and frustration-free!

Frequently Asked Questions:

Q: What if I don’t receive the email?
A: Be sure to check your spam or junk folder. Still no email? Contact our support team, and we’ll assist you.

Q: Is this safe?
A: Yes! One-time links are encrypted and expire after a short period, ensuring your account remains secure.

Q: Can I still use a password?
A: Passwords are no longer required. The one-time sign-in link provides quick, secure access to your account.

Q: Will I have access to orders placed on your previous website?
A: Orders placed prior to 11/25/24 will not show in the Orders section of your account. If you have any questions or need a copy of a past order invoice prior to November 25, 2024, please contact support@detailing.com.

Need Help?

If you have any questions or need assistance, feel free to contact support@detailing.com or 1-800-380-5773

If you are ordering within the contiguous United States, you can expect your order within 2 to 7 business days. A shipping confirmation will be e-mailed to you when your order is shipped along with tracking information if applicable.

You can check the status of your order online by visting the My Account page on our website, or you can email support@detailing.com. Be sure to include your order number in all correspondence, as well as your full name and address.

While we try to keep our online catalog up-to-date, occasionally an item you order may be out of stock or discontinued. In the case of an out-of-stock, we will process and ship the rest of your order, and put the out-of-stock item on backorder. We will then notify you of the item on backorder, and the date it is expected in. It will be automatically sent to you when it is back in stock. The in-stock date displayed in our online catalog for out of stock items is approximate and not guaranteed. Note: We do not ship partial orders to Alaska, Hawaii, Puerto Rico, the Virgin Islands, Guam, AFO, FPO, or to international customers. All ordered items must be in stock before the order will be shipped. To request other arrangements, please contact Customer Service.

If an item you ordered has been discontinued, we will notify you and let you know if there are any recommended replacement items.

International Shipping charges are based on the shipping destination. Shipping charges DO NOT INCLUDE customs, duties, or brokerage and import fees. To determine any additional fees or shipping limitations associated with your shipping destination, please review each country's import/export compliance policies. Detailing.com considers all orders being shipped to destinations outside of the Contiguous United States as International, this includes U.S. territories.

Items which ship direct from the manufactuer will be indicated in the Shipping section of the product details page. Direct ship items usually ship with 1-3 business days and will be shipped separately from other items in your order.

If for any reason you are dissatisfied with a product, return it within 30 days for a no hassle refund.

Return Requirements:

• Returns refunded to the original form of payment must be accompanied by proof of purchase, in original packaging, and new condition.
• Returns without receipt must be in the original packaging and will be processed at the lowest sale price plus applicable sales tax. Such items may be exchanged for the same product or refunded in the form of a Detailing.com gift card or store credit.
• Power tools and direct ship items require a RMA (Return Merchandise Authorization) before being returned. Returns received without and RMA are not eligible for refund.
• Customers are responsible for all return shipping costs.
• Your return must be properly packaged in the original outer and inner packaging to help reduce damage and include all original parts, manuals, pieces, packing slips, etc.
• Items purchased at Detailing.com's retail store must be returned to the retail store location.

Returns are not accepted on:

• Used items, including items that have been installed or assembled.
• Clearance items.
• Custom-made, special-order and made-to-order products.
• Gas and electric powered pressure washers.
• Water containment mats.
• Ceramic coatings.
• Items that contain hazardous materials.

Products covered by the manufacturer's warranty should be returned to the manufacturer for replacement or repair.

If your item qualifies for return you can start the return process by emailing support@detailing.com or call 1-800-380-5773. Please include your contact information, order number, item(s) you would like to return, and the reason for your return. Your return request will be reviewed to confirm it meets our return requirements, and if approved you will receive an RMA number and instructions on how to return the item(s). All return items must be received within the 30-day return period to be eligible for refund.

Web Order Returns

After we receive and inspect the return, your refund will be issued back to the original form of payment. Original shipping charges will not be refunded. The processing time for the refund will depend on the payment option used for the order.

In-Store Returns

Items returned to Detailing.com's store location will receive a refund back to the original form of payment. Original shipping charges will not be refunded. Proof of purchase and the original credit card used must be presented to receive a refund, otherwise a Detailing.com gift card or store credit will be issued.

Return Policy Abuse

Detailing.com reserves the right to refuse service to anyone suspected of abusing Detailing.com's Return Policy.

Please note that promotional coupon codes may not work for all items due to manufacturer restrictions. Some of our products are already set to the minimum price the manufacturer will allow us to advertise, as per Minimum Sell Price policy.

Unless specifically stated otherwise, the items listed below are excluded from Detailing.com promotions and special offers due to the manufacturer's Minimum Sell Price policies. Should you enter a valid coupon code for one of the items on this list, the code will alert you that it is not valid.

Discount Exclusions:

• Sale and Clearance items
• Discounted Bundle items
• Gift Cards
• Classes & Workshops
• Items with price not ending with 9 in the last digit, ex. $xx.x9 are excluded due to manufacturer Minimum Sell Price policy. For example, items with prices ending $xx.00 or $xx.95 are excluded.

Coupon codes cannot be combined with other offers, unless specifically stated otherwise. Detailing.com reserves the right to limit quantities, correct errors or omissions and modify or end promotions at any time.