Our Satisfaction Guarantee Return Policy

If for any reason you are dissatisfied with a product, return it within 30 days for a no hassle refund.

Return Requirements:

• Returns refunded to the original form of payment must be accompanied by proof of purchase, in original packaging, and new condition.
• Returns without receipt must be in the original packaging and will be processed at the lowest sale price plus applicable sales tax. Such items may be exchanged for the same product or refunded in the form of a Detailing.com gift card or store credit.
• Power tools and direct ship items require a RMA (Return Merchandise Authorization) before being returned. Returns received without and RMA are not eligible for refund.
• Customers are responsible for all return shipping costs.
• Your return must be properly packaged in the original outer and inner packaging to help reduce damage and include all original parts, manuals, pieces, packing slips, etc.
• Items purchased at Detailing.com's retail store must be returned to the retail store location.

Returns are not accepted on:

• Used items, including items that have been installed or assembled.
• Clearance items.
• Custom-made, special-order and made-to-order products.
• Gas and electric powered pressure washers.
• Water containment mats.
• Ceramic coatings.
• Items that contain hazardous materials.

Products covered by the manufacturer's warranty should be returned to the manufacturer for replacement or repair.

Return Process

To initiate a return, please follow these steps:

1. Log in to Your Account
   Visit our website and log in to your account using the same email address used at checkout.

2. Submit a Return Request
   Navigate to your order history and select the item(s) you’d like to return. Submit your request using our self-service return portal.

3. Wait for Approval
   Once your request is reviewed, you will receive an email with return instructions. Please do not send any items back until your return has been approved.

4. Follow the Return Instructions
   After approval, follow the instructions in the email to complete your return.

All return items must be received within the 30-day return period to be eligible for refund. If you need assistance, feel free to contact our customer service team.

Web Order Returns

After we receive and inspect the return, your refund will be issued back to the original form of payment. Original shipping charges will not be refunded. The processing time for the refund will depend on the payment option used for the order.

In-Store Returns

Items returned to Detailing.com's store location will receive a refund back to the original form of payment. Original shipping charges will not be refunded. Proof of purchase and the original credit card used must be presented to receive a refund, otherwise a Detailing.com gift card or store credit will be issued.

Return Policy Abuse

Detailing.com reserves the right to refuse service to anyone suspected of abusing Detailing.com's Return Policy.