Hi Mark, thank you for taking the time to share your feedback about our MaxShine Detailing Tote Bag. We're glad you appreciate the organizational features and are finding it useful for your exterior detailing products. However, we're very sorry to hear about the zipper pull breaking so quickly - this definitely isn't the level of durability we expect from the products we offer. While we're pleased that the bag otherwise meets your needs, we understand your concerns about the construction quality. We value this kind of honest feedback as it helps us improve our product offerings. We've made note of your comments about the zipper pull and will share this with our supplier to address the durability issue.
If you haven't already, we would be glad to submit a warranty claim with the manufacturer on your behalf for a replacement bag at no charge. Please email us at support@detailing.com with your order number and a photo of the broken zipper and our team will take care of it right away. Thank you again for your valuable feedback.